Table of Contents

Website T&C

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. INFORMATION CONTAINED ON THIS SITE SHOULD NOT BE REGARDED AS AN OFFER, SOLICITATION, PROMOTION OR ADVERTISEMENT OF ANY FINANCIAL SERVICES (INCLUDING MONEY TRANSFER SERVICES) IN ANY COUNTRY WHERE SUCH OFFER, SOLICITATION, PROMOTION OR ADVERTISEMENT IS NOT PERMISSIBLE UNDER APPLICABLE LOCAL LAW.

This Site is for information purposes only and is not intended to be relied upon as a forecast, research or investment advice. The information on this Site does not constitute a recommendation, offer or solicitation to buy or sell any securities or to adopt any investment strategy. Any opinions expressed on this Site may change as subsequent conditions vary. Past performance is no guarantee of future results.

1. What’s in these terms?
These terms tell you the rules for using our website www.climatealpha.ai (the “Site”).

2. Who we are and how to contact us?
Our Site and Customer Portal are operated by Climate Alpha Global Pte. Ltd (“we” or “us”). We are registered in Singapore under company number 202210380Z and have our registered office at 101 Upper Cross Street #05-16, People’s Park Centre, Singapore 05835.

Use of the Site or Customer Portal

3. By using our Site or Customer Portal you accept these terms
By using our Site or Customer Portal, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. We recommend that you print a copy of these terms for future reference.

4. There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our Site or Customer Portal:
Our Website Privacy Policy (for Site users) or Client and Vendor Privacy Notice (for Customer Portal Users), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site or Customer Portal, you consent to such processing and you warrant that all data provided by you is accurate.
Our Cookie Policy, which sets out information about the cookies on our Site.

5. We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our Site or Customer Portal, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our Site
We may update and change our Site from time to time to reflect changes to our products, our customers’ needs and our business priorities. We will try to give you reasonable notice of any major changes. We may suspend or withdraw our Site. Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your responsibilities

7. Climate Alpha Customers must keep Customer Portal account details safe
If you are provided with a customer identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any customer identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

8. How you may use material on our Site
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Do not rely on the information on this Site
The content on our Site is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Site is accurate, complete, or up to date.

10. We are not responsible for websites we link to
Where our Site or Customer Portal contains links to other external Sites and resources provided by third parties, these links are provided for your information only. The presence of links to external Sites or resources provided by third parties should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those external Sites or resources.

Our responsibilities

11. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; and If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

12. Rules about linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our Site other than that set out above, please contact us at info@climatealpha.ai.

Legal

13. Which country’s laws apply to any disputes?
Please note that these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are governed by Singapore law. You and we both agree that the courts of Singapore will have exclusive jurisdiction.

Privacy Policy

Climate Alpha Global Pte. Ltd. (“we” or “us”) are committed to protecting and respecting your privacy.

Scope of Policy

This policy together with the General Terms of Service apply to your use of our website at www.climatealpha.ai (the “Site”) and customer portal www.app.climatealpha.ai (“Customer Portal”).
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us. We strive to ensure that our practices regarding personal data of our users comply with the various personal data protection and privacy laws applicable to us.
By using any of the Services, you accept our practices and processes as set out in this policy. If you do not agree to any part of this policy, please do not use any of the Services.

Complaints

You have the right to make a complaint at any time to the PDPC in Singapore. We would, however, appreciate the chance to deal with your concerns before you approach the PDPC, so please contact us in the first instance.

We will:

  • Always keep your data safe and private.
  • Never sell your data.
  • Allow you to manage and review your marketing choices at any time.
  • Only collect, manage, transfer and use your data for the purposes set out in this policy.

Cookie

We use cookies to provide you with a good experience on our Site and also to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

Information we collect about you

We will collect and process the following data about you:

(a) Information you give us – “Submitted Information”:
This is information you give us about you by filling in forms on the Site, or by corresponding with us (for example, by e-mail or via the form functions on the Site). If you contact us, we will keep a record of that correspondence.

(b) Information we collect about you and your device. Each time you visit our Site we will automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,
information about your visit, including the full uniform resource locators (URL), clickstream to, through and from our Site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, device information;
c) Location Information. We use GPS technology and your IP address to determine your location.
d) If you access our Customer Portal (“https://app.climatealpha.ai”) via a shareable link given to your Company (our “Customer”), we collect visitor information including name, email addresses, and interactions.

Uses made of the information

4.1 Below is a summary of the key types of data that we make use of. For more information on how these types of data are used and for which purposes then please see the table below.

4.2 We use information held about you in the following ways:

(a) Submitted Information: We will use this information:
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to notify you about changes to our service;
to comply with our regulatory obligations, e.g. requests from competent authorities (such as regulatory requests or Production Orders); and
to ensure that content from our Site is presented in the most effective manner for you and for your computer.

(b) Location Information: We will use this information:
to deliver relevant advertising to you.

4.3 We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

4.4 If we decide to engage advertisers to promote our products and services, the advertisers and their advertising networks may require anonymised personal data to serve relevant adverts to you and others. We will never disclose identifiable information about individuals to advertisers, but we may provide them with aggregate information about our Site visitors. We may also use such aggregate information to help our advertising partners provide a tailored and targeted campaign, relevant for a sub-section of our users (for example, women in a particular geographical location).

Purposes for which we will use your data

4.5 We have set out below, a description of all the ways we use your personal data as stated above, and which of the legal bases we rely on to do so.
To provide Services

[Purpose] To carry out our obligations resulting from any customer contracts you enter into with us, and to provide you with the information, products and services that you request from us.

[Legal Basis] (a) Fulfilling contracts:- being efficient about how we fulfil our legal and contractual duties; (b) Legal obligations:- complying with regulations and laws that apply to us.

[Type of Information] Submitted information.
To help market and provide new products and services to engage you and acquire new customers

[Purpose] To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; To make suggestions and recommendations to you and other users of our Site and the Customer Portal about goods or services that may interest you or them; and To process applications for products and services available through us.

Legal Basis
(a) Your opt-in consent:- so that we may: (i) Develop products and services for existing customers and any applicable fees in relation to them; and (ii) Define types of customers for new products or services. (b) Fulfilling a contract: Being efficient about how we fulfil our legal and contractual duties.

Type of Information
Submitted information,
To keep the Site up and running
[Purpose] To administer our Site for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to ensure that content from our Site and/or Customer Portal is presented in the most effective manner for you and for your computer; To allow you to participate in interactive features of our service, when you choose to do so; To notify you about changes to our service; and As part of our efforts to keep our Site and the Customer Portal safe and secure.
[Legal Basis] (a) Fulfilling a contract:- being efficient about how we fulfil our legal and contractual duties. (b) Our legal obligations:- Complying with regulations and laws that apply to us.
[Type of Information] Submitted information and device information.
To provide location-based Services
[Purpose] To deliver relevant advertising to you.
[Legal Basis] (a) Fulfilling a contract:- being efficient about how we fulfil our legal and contractual duties. (b) Our legal obligations:- Complying with regulations and laws that apply to us.
[Type of Information] Location information
What do we mean when we say:
Fulfilling a Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Our Legal Obligation: this means processing or retaining (even after termination of the business relationship) your data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Storage security & International Transfers

7.1 The data that we collect from you may be transferred to, processed, and stored at, a destination outside Singapore. As we provide an international service, your data also may be processed outside Singapore in order for us to fulfil our contract with you.

7.2 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted on our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your legal rights

You have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you. If you require this, then please reach out to our support team at info@climatealpha.ai. Please note that Singapore law allows us to refuse your request for access for various reasons, including where the burden or expense of providing such access would be unreasonable to us or disproportionate to your interests.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to our support team at info@climatealpha.ai. Please note that Singapore law allows us to refuse your request for correction for various reasons, including where your personal data is contained in a document that is related to a prosecution if all proceedings related to the prosecution have not been completed.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data. You have the right to object where we are processing your personal data for direct marketing purposes.
    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    (a) if you want us to establish the data’s accuracy;
    (b) where our use of the data is unlawful but you do not want us to erase it; or
    (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide services to you.
  • What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Changes to privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

If you wish to exercise any of your rights, or have questions concerning this privacy policy, please contact info@climatealpha.ai.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set

Forms related cookies

  • When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

  • In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us through info@climatealpha.ai